Terms of Service

1. Acceptance of Terms

By accessing or using Dino & Bear ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy (available at dinoandbear.com/privacy). If you do not agree to these terms, please do not use our Service. Our Privacy Policy is incorporated into and forms part of these Terms.

These Terms apply to all users of the Service, including parents and guardians who connect their email accounts and calendars.

2. Description of Service

Dino & Bear is an AI-powered family organisation platform that helps parents and guardians stay on top of the communications and events that run family life. Our core features include:

• Connecting to your email account (Gmail, Yahoo Mail, or Microsoft Outlook) to identify and extract events, dates, deadlines, and action items from communications you have approved
• Organising and summarising those communications in one place
• Adding events to your connected Google Calendar
• Sending you reminders about upcoming events and deadlines
• Allowing you to upload or photograph printed documents for AI-assisted extraction

In these Terms:

• Approved Senders means the email addresses and sender domains you have approved in your account settings.
• Approved Communications means emails from Approved Senders, together with documents you upload or photograph. These are most often school communications. They may also include nursery, childminder, clubs, activities, sports, music, and other communications about your family's commitments.
• Family Events means the events, dates, times, locations, costs, deadlines and action items that the Service extracts from Approved Communications.

Dino & Bear is an assistive tool. It suggests Family Events for you to review and approve, and it does not replace the communications they come from. Clause 11 explains this in more detail.

To provide these features, we use third-party email and calendar APIs, AI processing services, and cloud infrastructure. More detail on how we do this is set out in our Privacy Policy.

3. Connected Email and Calendar Services

3.1 How connections work

Dino & Bear connects to your email and calendar accounts using secure OAuth 2.0 authentication. You grant us access directly through each provider's authorisation screen. We never see or store your email password.

3.2 Gmail (Google)

When you connect Gmail, we access your email using the Gmail API with read-only scope (gmail.readonly). This means:

• We can only read emails, we cannot send, delete, or modify anything in your account
• We only read emails from Approved Senders
• Your Gmail data is used solely to extract Family Events for display within the Service

Dino & Bear's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Gmail data is used exclusively to provide and improve the user-facing features of the Service that are visible to you. We do not use Gmail data for advertising, credit checks, model training, or any other independent purpose, and we do not transfer Gmail data to any third party except as necessary to provide the Service (with your consent), for security purposes, or to comply with applicable law.

You can disconnect Gmail at any time in your account settings.

3.3 Yahoo Mail

When you connect Yahoo Mail, we access your email using read-only IMAP with OAuth 2.0 authentication (mail-r scope). This means:

• We can only read emails, we cannot send, delete, or modify anything in your account
• We only access emails from Approved Senders
• Your Yahoo Mail data is used solely to extract Family Events for use within the Service
• We do not sell, share, or disclose Yahoo Mail data to any third party for advertising, marketing, analytics, or any other independent purpose

You can disconnect Yahoo Mail at any time in your account settings.

3.4 Microsoft Outlook

When you connect Microsoft Outlook, we access your email through the Microsoft Graph API using delegated read permissions. In accordance with Microsoft API Terms of Use, this access is used solely for the purpose of syncing messages from Approved Senders and calendar events for display and use within the Service. The same data protections described above for Gmail and Yahoo Mail apply equally to your Outlook data.

You can disconnect Outlook at any time in your account settings.

3.5 Google Calendar

When you choose to add events to your Google Calendar, we use the Google Calendar API (calendar.events scope). We only create calendar events from Family Events we have extracted from your Approved Communications. We do not read, modify, or delete any of your existing calendar events, and we do not use your calendar data for any purpose beyond providing the Service.

You can disconnect your Google Calendar at any time in your account settings.

3.6 Scope of access

For all connected accounts, we commit that:

• We request only the minimum permissions needed
• You choose which senders and domains we monitor, we do not access any other emails
• You can disconnect any or all connected accounts at any time without losing your Dino & Bear account
• When you disconnect, we immediately stop accessing your account and delete stored email content within 30 days

4. AI Processing

We use AI to read your Approved Communications and extract Family Events. Before you connect your email for the first time, we will ask you to confirm that you are comfortable with these communications being processed by AI.

Key things to know:

• Your Approved Communications are processed by our contracted AI subprocessor solely to extract Family Events, for no other purpose
• Our AI subprocessor is contractually prohibited from using your content for model training, advertising, analytics, or any independent purpose
• AI-processed data is retained by our subprocessor for up to 30 days for security purposes only, then permanently deleted
• We do not use any other AI service to process your Approved Communications

Because AI extraction is not perfect, we recommend always verifying important dates and details independently. The Service provides tools for you to review and approve Family Events before they are added to your calendar. Clause 11 sets out the limits of what the Service can do.

5. User Accounts

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activities that occur under your account

Dino & Bear is designed for use by parents and guardians. Nothing in the app is unsuitable for children, and it is listed in the App Store with a 4+ age rating, but a subscription is required to use the Service and you must be 18 or over to subscribe. By subscribing, you confirm that you are at least 18 years old.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Connect email accounts belonging to someone else without their express consent
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the Service or its servers
• Use the Service to collect information about other users without their consent
• Share content that is harmful, offensive, or inappropriate
• Misrepresent your identity or affiliation

7. Subscriptions, Free Trials and Payments

7.1 Free trials

We may offer a free trial of our paid features. Where we do, we will tell you before you start it how long that trial lasts, the date your first payment is due, the price of your plan, and how often you will be billed.

We will email you at least 7 days before a trial ends to remind you, or as soon as we reasonably can where the trial is shorter than 7 days.

We may change the length of the free trial we offer, or stop offering one, at any time. Any change applies to trials started after we make it and does not affect a trial you have already started.

You can cancel at any point during a trial in your account settings. If you cancel during the trial you will not be charged.

7.2 Paid subscriptions

Your contract with us starts on the day you sign up, and any free trial forms part of it. When your trial ends we take your first payment, unless you have already cancelled. If there is no trial, we take your first payment when you subscribe.

Your subscription then renews automatically at the end of each billing period at the price shown when you subscribed, until you cancel.

If we change the price we will tell you at least 30 days before the new price applies, and you can cancel before it takes effect.

7.3 How to cancel

You can cancel at any time in your account settings, in the same place you subscribed, or by emailing support@dinoandbear.com. We will not ask you to telephone us or complete extra steps.

Unless you are cancelling under clause 7.4 or clause 7.5, cancellation takes effect at the end of your current billing period and you keep access to paid features until then.

7.4 Your legal right to cancel within 14 days

If you are a consumer, you have a legal right to cancel this contract within 14 days without giving a reason. This right applies to consumers in the United Kingdom under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and to consumers in the European Economic Area under the Consumer Rights Directive.

When the 14 days run. Your contract with us is entered into on the day you sign up. The 14 days run from that day.

How to cancel. Tell us clearly before the 14 days are up. You can cancel in your account settings, email legal@dinoandbear.com, or fill in the model cancellation form in Annex A to these Terms. You do not have to use the form.

What it costs you. If you are still inside a free trial, we have not taken a payment from you and we will not take one. If we have already taken a payment and you cancel within these 14 days, we will refund it in full.

Where your free trial is longer than 14 days, this right will run out before you have paid us anything. That is why we also give you the separate promise in clause 7.5.

7.5 Our 14 day money back promise on your first payment

This promise is in addition to your legal rights, not instead of them, and it does not affect clause 7.4.

If you cancel within 14 days of your first payment, we will refund that payment in full. You can cancel in your account settings or by emailing support@dinoandbear.com.

You get the same promise again if you move to a different paid plan, for example from monthly to annual. You then have 14 days from the date of that change to cancel and have that payment refunded in full.

We will refund you within 14 days of the day you tell us you are cancelling, using the same payment method you used to pay. Your access to paid features ends when we process the refund.

We give this promise to all our customers wherever you live.

7.6 Refunds after that

Once the periods in clauses 7.4 and 7.5 have passed, if you cancel you keep access until the end of your current billing period and we do not refund part periods. This does not affect your rights if the Service is not supplied with reasonable care and skill, or is otherwise not as described. In those cases the Consumer Rights Act 2015 and equivalent EEA consumer law give you the right to a repeat performance or a price reduction, and we will honour that.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Dino & Bear and are protected by applicable copyright, trademark, and other intellectual property laws.

9. Your Content and Email Data

9.1 Content you submit directly

You retain ownership of any content you actively submit to the Service (for example, photos of letters or notices you upload, notes you add, or preferences you set). By submitting content, you grant us a limited licence to use, process, and display it solely as necessary to provide the Service to you. You are responsible for ensuring you have the right to share any content you submit.

9.2 Email data accessed via connected accounts

Email content accessed through your connected Gmail, Yahoo Mail, or Outlook account is not "submitted content" for the purposes of clause 9.1. It is accessed under delegated, read-only permission and processed solely under the limited-use terms described in Section 3 and our Privacy Policy. We do not claim any licence over your email content beyond what is strictly necessary to provide the Service, and we handle it in accordance with the applicable provider policies described in Section 3.

10. Data Protection and Your Rights

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. We are registered with the Information Commissioner's Office (ICO). For full details of how we collect, use, and retain your data, including the legal bases for processing and your rights to access, correct, delete, and port your data, please read our Privacy Policy.

Your key rights under UK GDPR include the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Receive a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@dinoandbear.com. You also have the right to lodge a complaint with the ICO (ico.org.uk).

11. What the Service does and does not do

11.1 Dino & Bear is an assistive tool

The Service reads your Approved Communications and suggests Family Events. It is designed to help you keep on top of family life. It does not replace the communications those events come from, and it is not the official record of what a school, club or other organisation has asked you to do.

11.2 You review before we act

The Service shows you Family Events for you to review and approve before they are added to your calendar. Please check anything important against the original email, letter or notice.

11.3 AI extraction is not perfect

We do not promise that the Service will identify every Family Event, or that every date, time, location, cost or deadline it extracts will be accurate or complete. Extraction is more likely to miss things or get them wrong where:

• the communication comes from a sender or domain you have not approved, or arrives by text message, phone call, an app or on paper
• the information is inside an image, scan or attachment that cannot be read reliably
• you photograph a printed letter or notice that is handwritten, creased, cropped or poorly lit
• a date is later changed or cancelled and the change is not sent to a connected account
• the wording is ambiguous, conditional or refers to a date without stating it

11.4 Reminders depend on others

Reminders and notifications rely on third parties including your email provider, your calendar provider, your mobile operating system, your network and your own device and notification settings. We cannot guarantee that every reminder is delivered, or delivered on time.

11.5 We do not act for you

The Service does not reply to, acknowledge, or confirm anything to a school, club or other organisation on your behalf. Nothing in the Service tells a sender that you have received or acted on a communication.

11.6 What we do promise

We will provide the Service with reasonable care and skill, as consumer law requires. Nothing in this section limits that duty, and nothing in this section takes away your rights under the Consumer Rights Act 2015 or equivalent consumer law where you live.

12. Our liability to you

12.1 What we are responsible for

If we fail to comply with these Terms, or fail to use reasonable care and skill, we are responsible for loss you suffer that is a foreseeable result of that failure. Loss is foreseeable if it is obvious that it will happen, or if at the time you subscribed both you and we knew it might happen.

12.2 What we are not responsible for

Subject always to clause 12.3, we are not responsible for loss that is not foreseeable, or for loss caused by something outside our reasonable control.

Because the Service is an assistive tool that presents Family Events for you to review, and because clause 11 sets out what it does and does not promise, we are not responsible for loss arising from an event, date, deadline or action item that the Service did not identify, identified inaccurately, or did not remind you about, where you had the opportunity to check it against the original communication. This includes, for example, missed trips, places, deposits, consent forms, applications, payments or other deadlines, and any resulting charges, fees or costs. This clause describes the limits of what the Service sets out to do. It does not reduce our duty under clause 11.6 to provide the Service with reasonable care and skill, and it does not apply where the loss was caused by our failure to meet that duty.

We are also not responsible for the acts or omissions of any school, club, organisation or other sender, your email or calendar provider, or any other third party, or for communications sent to accounts you have not connected or from senders you have not approved.

12.3 Liability we never exclude

Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence
• fraud or fraudulent misrepresentation
• breach of your statutory rights under the Consumer Rights Act 2015, including our duty to supply the Service with reasonable care and skill, or under equivalent consumer law where you live
• any other liability that cannot be excluded or limited by law, including liability under the Consumer Protection Act 1987 and, for consumers in the EEA, under applicable product liability law

12.4 Our overall limit

Subject to clause 12.3, our total liability to you for all claims arising in any 12 month period is limited to the greater of £100 and the total amount you have paid us for the Service in the 12 months before the claim arose.

12.5 Personal and family use

The Service is supplied for personal and family use. If you use it for any business purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

13. Third-Party Services and Providers

The Service integrates with third-party platforms including Google (Gmail, Google Calendar), Yahoo Mail, and Microsoft Outlook. Your use of these platforms is also subject to the relevant provider's terms of service and privacy policies. We are not responsible for any actions or omissions of these providers.

We use a limited number of subprocessors to provide the Service, all of which operate under data processing agreements. For a current list of our subprocessors, contact privacy@dinoandbear.com.

14. Changes to These Terms

We may update these Terms from time to time. If we make any significant changes, we will notify you via email and through the Service at least 14 days before the changes take effect, giving you the opportunity to review them. If you continue to use Dino & Bear after the changes take effect, that constitutes acceptance of the updated Terms. If you do not accept the changes, you may delete your account before they take effect.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Service if you materially breach these Terms, with notice where reasonably practicable. On termination or account deletion, we will delete your personal data and email content within 30 days, except where we are required by law to retain it.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause affects your rights as a consumer under applicable UK law, including the right to bring a claim in any court of competent jurisdiction.

If you are a consumer resident in the European Economic Area, nothing in this clause deprives you of the protection of the mandatory consumer law of the country you live in, and you may bring proceedings in the courts of that country. You may also be able to use your local alternative dispute resolution scheme or consumer authority.

17. Contact

Dino & Bear Ltd, a company registered in England and Wales, company number 17229601.

Registered office: Rose Court Farm, Conington, PE7 3QQ, United Kingdom

• General and Terms enquiries: legal@dinoandbear.com
• Subscription and billing: support@dinoandbear.com
• For data protection enquiries: privacy@dinoandbear.com
• Privacy Policy: dinoandbear.com/privacy